Terms & conditions of sale

Each order placed with Falk Copper Cookware shall be governed by the present Terms and Conditions of Sale and is subject to particular conditions applicable to orders placed via the Internet. Falk Copper Cookware reserves the right to modify the present Terms and Conditions of Sale at any time by publishing a new version.

Orders

You may place your order:

  • By telephone: +44 (0)203 637 2890
  • By fax : +44 (0)20 7147 1361
  • By post: 145-157 St. John's Street, London, EC1V 4PW.
  • Online: www.falkcoppercookware.com

Delivery

Falk Copper Cookware makes every possible effort to ensure goods are desptached within two working days of receipt of an order.

The delivery times quoted are estimates provided by our couriers and are not guaranteed.

Risk of loss and damage of goods passes to you upon delivery.

Verification of goods

It is your responsibility to verify the quantity and condition of the goods upon receipt and, in the case of on-arrival damage or missing items, to notify and file claim with the carrier and inform Falk Copper Cookware within seven days of receipt (retaining all relevant invoice and signed delivery notes.)

Falk Copper Cookware shall in such circumstances provide you with identical replacement goods or a full refund where requested.

Returns Policy

You have the right to return goods that do not suit you without having to give any reason within 30 (thirty) days after receipt of the relevant goods.

Falk Copper Cookware will only accept such returns for goods in perfect condition, in their original packaging, and accompanied by the relevant invoice. Subject to the above, we will reimburse you the price paid for the returned goods within a maximum of 10 (ten) days after receipt of the returned goods. The return postage, or other delivery charges, will be at your expense.

Prices & invoicing

The price invoiced for the goods you order are those in effect on the date you place your order and inclusive of VAT, but exclusive of delivery charges.

The fee for delivery charges, included separately on the invoice, is applicable to all orders.

Payment

Payment is due in full before ordered goods are dispatched.

In exception cases where Falk Copper Cookware approves credit, invoices are due for payment within seven days of issue.

In the event of late payment, you will be charged interest on the outstanding balance at the annual rate of 2% above the base-lending rate of the HSBC Bank plc in force from time to time as well as any administrative and collection costs.

Guarantee & after sales service

All products are guaranteed against manufacturing defects for the duration the item remains in the possession of the original owner or purchaser. Damage caused by washing the products in a mechanical dishwasher or pitting from salt is expressly excluded.

For any questions concerning the use, or care and maintenance of your Falk cookware please contact Falk Copper Cookware for advice and assistance.

Data protection

Falk Copper Cookware does not sell your personal data to third parties and treats it in strict accordance with applicable law and its privacy policy. The Falk Copper Cookware privacy policy is published on this website at www.falkcoppercookware.com/info/privacy-policy/

As per applicable law, you have the right to access and rectify personal data concerning you by writing to Falk Copper Cookware at 145-157 St. John's Street, London, EC1V 4PW.

Applicable law & forum

The present Terms and Condition of Sales are governed by English Law.

The English courts have exclusive jurisdiction.

Statutory Information

Falk Copper Cookware is a trading style of Europe Copper Limited.

The registered company address of Europe Copper Limited is 145-157 St. John's Street, London, EC1V 4PW.

Registered in England. Company registration number: 8479418. VAT no: GB 926008440.